CRISOLAR is a jewellery manufacturing company based in Córdoba, Spain. We are a small family-owned business founded in 1989 with a long tradition and experiencein the jewellery sector.Our main goal is to sustain the cultural tradition of jewellery making that Córdoba has beenknown for along history. We do so by being faithful to our business and community, fostering local employment,caring about the quality we offer and working with very trusted suppliers.
CRISOLAR is a member of the Responsible Jewellery Council (RJC).
The RJC is a standards-setting organisation established to advance responsible ethical, human rights, social and environmental practices throughout the gold, silver, platinum group metals, diamond and coloured gemstone Jewellery supply chain.
The RJC has developed a benchmark standard for the jewellery supply chain and credible mechanisms for verifying responsible business practices through third-party auditing.
As an RJC member, we commit to operating our business in accordance with the RJC Code of Practices. We commit to integrating ethical, human rights, social and environmental considerations into our day-to-day operations, business planning activities and decision-making processes.
For more information about the RJC and its Code of Practise, please visit their web site through the following link:
SUPPLY CHAIN POLICY
- This policy confirms CRISOLAR’s commitment to respect human rights, avoid contributing to the finance of conflict and comply with all relevant UN sanctions, resolutions and laws.
- As a member of the RJC, we commit to proving, through independent third-party verification, that we:
- respect human rights according to the Universal Declaration of Human Rights and International Labour Organization Fundamental Rights at Work;
- do not engage in or tolerate bribery, corruption, money laundering or finance of terrorism;
- support transparency of government payments and rights-compatible security forces in the extractives industry;
- do not provide direct or indirect support to illegal armed groups; and
- enable stakeholders to voice concerns about the jewellery supply chain.
- are implementing the OECD 5-Step framework as a management process for risk based due diligence for responsible supply chains of minerals from conflict-affected and high-risk areas.
- We also commit to using our influence to prevent abuses by others.
- Regarding serious abuses associated with the extraction, transport or trade of diamonds/coloured gemstones:
- We will neither tolerate nor profit from, contribute to, assist or facilitate the commission of:
- torture, cruel, inhuman and degrading treatment;
- forced or compulsory labour;
- the worst forms of child labour;
- human rights violations and abuses; or
- war crimes, violations of international humanitarian law, crimes against humanity or genocide.
- We will immediately stop engaging with upstream suppliers if we find a reasonable risk that they are committing abuses (as described above) or are sourcing from, or linked to, any party committing these abuses.
- Regarding direct or indirect support to non-state armed groups:
- We only sell or purchase diamonds/coloured gemstones that are fully compliant with the Kimberley Process Certification Scheme and, as such, will not tolerate direct or indirect support to non-state armed groups, including, but not limited to, procuring diamonds/coloured gemstones from, making payments to, or otherwise helping or equipping non-state armed groups or their affiliates who illegally:
- control mine sites, transportation routes, points where diamonds/coloured gemstones are traded and upstream actors in the supply chain; or
- tax or extort money or diamonds/coloured gemstones at mine sites, along transportation routes or at points where diamonds/coloured gemstones are traded, or from intermediaries, export companies or international traders.
- We will immediately stop engaging with upstream suppliers if we find a reasonable risk that they are sourcing from, or are linked to, any party providing direct or indirect support to non-state armed groups as described before.
- Regarding public or private security forces:
- We affirm that the role of public or private security forces is to provide security to workers, facilities, equipment and property in accordance with the rule of law, including law that guarantees human rights. We will not provide direct or indirect support to public or private security forces that commit abuses or that act illegally as described before.
- Regarding bribery and fraudulent misrepresentation of the origin of diamonds/coloured gemstones:
- We will not offer, promise, give or demand bribes, and will resist the solicitation of bribes, to conceal or disguise the origin of diamonds/coloured gemstones, or to misrepresent taxes, fees and royalties paid to governments for the purposes of extraction, trade, handling, transport and export of diamonds.
- Regarding money laundering:
- We will support and contribute to efforts to eliminate money laundering where we identify a reasonable risk resulting from, or connected to, the extraction, trade, handling, transport or export of diamonds/coloured gemstones.
GRIEVANCE MECHANISM
CRISOLAR has established this grievance procedure to hear concerns about circumstances in the supply chain.
Concerns can be raised by interested parties via email or telephone to:
Email: crisolar@crisolar.com
Telephone: +34 957 49 24 74
Personal data will be handled in accordancewith the principles of current applicable data protection legislation; data will not be disseminated and will be kept by CRISOLAR with the appropriate safeguard measures.
On receiving a complaint, we will aim to:
- Get an accurate report of the complaint.
- Explain our complaint procedure.
- Find out how the complainant would like it addressed/ resolved.
- Assess the eligibility of the complaint and, where applicable, decide who should handle it internally. In cases where we are unable to address the complaint internally (e.g. where our company is too far removed from the origin of the issue raised in the complaint) , we may redirect it to a more appropriate entity or institution, such as the relevant supplier or industry body.
- Where the issue can be handled internally, seek further information where possible and appropriate.
- Identify any actions we should take including hearing from all parties concerned and monitoring the situation.
- Advise the complainant of our decisions or outcomes.
- Keep records on complaints received and the internal process followed, for at least five years.